Returns and Cancellations Policy
When you order a product online, the law gives you the right to cancel or return your order under certain circumstances. Your statutory rights supersede these terms and conditions, so in the case of any conflict you can rely on whichever rights put you in the best position.
If you place your order and realise you've made a mistake, please contact us immediately on firstname.lastname@example.org. We should be able to refund any ebooks immediately and in case of physical books, if you catch us before we dispatch the order we will refund the costs in full.
You may return physical items to us within 14 days under distance selling regulations without giving a reason, as long as the items are unused and undamaged. However, in this case you will need to pay the return postage, and we will refund the cost of the items themselves.
If you'd like to return your order, please email email@example.com and we'll let you know where to send it. You don't need to use the original packaging, but you do need to ensure it's packaged securely so the items aren't damaged and can be resold. If items are returned damaged, we have the right to reduce your refund or charge you for the damage.
In unusual or extreme circumstances, we reserve the right to cancel your order if we feel it necessary. If we cancel your order, we will refund it immediately.
If you buy digital goods from us (such as ebooks or audiobooks), you automatically waive your right to the fourteen-day cooling-off period. This means digital products cannot be returned or refunded. However, if there's a fault with your digital purchase, please contact us and let us know so we can rectify it.
These terms and conditions and our legal obligations are governed by the law of Poland.